FAQ
WILL YOU WORK WITH MY INSURANCE COMPANY?
Yes, we will work with your insurance company from start to finish. All we need from you is to get Lauren the claim number and insurance company; she will go from there contacting the insurance making sure they receive the estimate and photos! She will stay in contact with them throughout the entire process making sure we get an approved estimate, making sure the checks have been issued, if there is a supplement she will work with them to make sure that check is also on the way.
HOW LONG WILL THE REPAIRS TAKE TO COMPLETE?
This is a very tough question to answer because completion times vary from vehicle to vehicle. Sometimes things go straight through the shop no question and other times we have a supplement that was not approved from the beginning or missed on the initial estimate. Really there are a lot of factors that change this answer almost daily!
CAN I GET OTHER WORK PERFORMED WHILE THE REPAIRS ARE BEING MADE?
Absolutely, often times we can give you a better price and save you time having two repairs done at once. Example: You have rock chips on the hood that you would like us to repair while we are doing the rest of the job, paint is very expensive so you would only have to pay for repair time and not paint because we already have it mixed for the other damage.
DO YOU HAVE A WARRANTY?
Limited life time warranty that included all workmanship errors and or paint defects/failure.
DO I HAVE TO USE THE SHOP MY INSURANCE COMPANY RECOMMENDS?
No, it is illegal in Montana for your insurance company to tell you where to have the vehicle repaired. You can choose the shop you would like to have your vehicle repaired at.
TO WHOM DO I PAY THE DEDUCTIBLE?
The deductible is paid to the shop you are having the vehicle repaired at. The insurance company will cover the repairs minus the deduct which comes out of your pocket!
WHAT IF THERE IS MORE DAMAGE FOUND AFTER THE INITIAL ESTIMATE?
This is what we call a supplement; almost every vehicle brought into the shop will have some sort of damage found once we do the final tear down. There are so many different pieces under what you can see that sometimes there is no way to know they are broken until everything is completely torn apart. We will work with your insurance company on getting this approved as soon as possible; sometimes this takes 2 hours and others it takes 2 weeks.
DO I NEED AN APPOINTMENT?
It is always better to give us a call before coming in, sometimes it is an easy fix that we don’t need to schedule you an appointment but other times we will actually have the estimator take your vehicle apart as far as he can without making it un- drivable to see what damage is hidden underneath.
WHAT IF MY VEHICLE IS NOT DRIVABLE?
No problem, we can either have a towing company come get the vehicle or if you can bring it to the shop we are able to keep it here while we wait on the approval and the parts. We also have loaner vehicles that are just a one-time fee of $50 whether you have it two days or two months while we wait to get everything taken care of.
WHERE DO I GET A CLAIM NUMBER?
You will need to call your insurance company to report the accident and file a claim, after they get all of that taken care of they will either send you an email with the claim number included or they will call with that number.
WHAT IF I NEED A RENTAL CAR?
You have two options in Havre for that- the first is Budget Rental which is located at Tilleman Motor or the second is we have a few loaner vehicles here that we rent out for a one-time fee of $50.
WHAT IS A TOTAL LOSS?
A car is declared a “Total Loss” when the cost of repairs would exceed the actual cash value of the car. The insurance company will go over the estimate and determine if your vehicle is a total loss or not.
CAN YOU MATCH THE FACTORY COLOR OF MY CAR?
Yes, we will check the variant of your paint code so it matches the factory color.
